Privacy Policy
This Privacy Policy governs the manner in which EP Minerals, LLC, a U.S. Silica Company collects, uses, maintains and discloses information collected from users of the
www.epminerals.com Website and www.epengineeredclays.com Website. It also describes your choices regarding use, access and correction of your personal information. This privacy policy applies to this Site. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.
1. Information we collect
You are free to explore the Website without providing any Personal Information about yourself. When you request product information, subscribe to the newsletter, submit a contact form, or register for access to the library, we request that you provide Personal Information about yourself, and we collect Navigational Information. We use analytics software to allow us to better understand the functionality of our Website. This software may record information such as how often you use the Website, the events that occur on the website, aggregated usage, performance data, and where the Website was accessed from. In addition to information we collect on our Website, when you use our Website we may also collect your city location, device model and version, device identifier (or “UDID"), OS version, and your Website registration credentials.
We may link information we store within the analytics software to Personal Information you submit on the Website. We do this to improve services we offer you and improve our marketing, analytics and Website functionality.
"Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information and Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. We collect and process payment information from you including billing information when you make a purchase. Except for this, we do not collect Sensitive Information from you.
Log Files
When you use our website or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by EP Minerals for the operation of the Website, to maintain quality of the Website, and to provide general statistics regarding use of the Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information we collect from third parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities.
Information About Children and Compliance with the Children's' Online Privacy Act
Protecting the privacy of the very young is especially important. For that reason, the Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13 If you believe that we have collected information about a child under 13, please contact us at incredible.minerals@epminerals.com, so that we may delete the information.
2. Web browser cookies
Our Website uses "cookies" or similar technologies to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. To find out more about how we use cookies on our Websites and how to manage your cookie preferences please see our Cookie Policy.
Third Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or our Cookie Policy.
3. How we use collected information
EP Minerals may collect and use Users' personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
To improve our Website
We may use feedback you provide to improve our products and services.
To run a promotion, contest, survey or other Website feature
To send Users information they agreed to receive about topics we think will be of interest to them
To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), EP Minerals is the data controller of your personal information. EP Minerals' Data Protection Officer can be contacted at incredible_minerals@epminerals.com
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about EP Minerals
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
External Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about a purchase or other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Website account. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.
4. How we share information we collect
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Service Providers
We employ third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes if you have given us your permission.
Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by EP Minerals on the Website. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
5. How to access and control your personal data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
●You can request access, correction, updates or deletion of your personal information.
●You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
●If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
●You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)
To exercise any of these rights, please contact us at incredible_minerals@epminerals.com or by mail to EP Minerals, LLC 9785 Gateway Dr. Reno, NV 89521, USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at incredible_minerals@epminerals.com or postal mail to EP Minerals, LLC 9785 Gateway Dr. Reno, NV 89521, USA, Attention: Privacy..
6. Changes to this privacy policy
EP Minerals has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
7. Your acceptance of these terms
By using this Site, you are agreeing to be bound to the terms and conditions of this policy. If you do not agree to this policy, you are prohibited from using or accessing the Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
8. Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
EP Minerals, LLC
9785 Gateway Dr.
Reno, NV 89521
(800) 366-7607
incredible_minerals@epminerals.com
This document was last updated on January 22, 2019
